PRIVACY POLICY

Last updated: March 2026

At JOVEEN, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.joveen.com or make a purchase from our website.

1. Company Information

This website is owned and operated by:

Green Tech 21 Limited
Trading as JOVEEN

Registered Office:
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom

Company Number: 13178223
VAT Registration Number: 372 2423 16

Email: customerservice@joveen.com
Website: www.joveen.com

For the purposes of data protection law, Green Tech 21 Limited is the data controller responsible for your personal data.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

• your name
• billing and shipping address
• email address
• telephone number
• order history and purchase information
• IP address
• browser and device information
• website usage data

We collect this information when you:

• place an order
• create an account
• contact customer support
• subscribe to our newsletter
• browse our website

3. How We Use Your Information

We use your information to:

• process and fulfil your orders
• deliver products and services
• communicate with you about your order
• provide customer support
• improve our website and services
• prevent fraud and ensure website security
• send marketing communications where you have consented

4. Email Marketing

If you subscribe to our newsletter or marketing communications, we may send you emails about:

• new product launches
• skincare education and updates
• special promotions or offers

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

5. Sharing Your Information

We may share your personal information with trusted third-party service providers where necessary to operate our business. These may include:

• payment providers
• delivery and courier companies
• website hosting providers
• analytics services
• marketing platforms

These service providers only process your information as necessary to perform their services and are required to protect your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

• completing your orders
• maintaining records for accounting and tax purposes
• complying with legal obligations

7. Your Rights

Under UK data protection laws, you have the right to:

• access the personal data we hold about you
• request correction of inaccurate information
• request deletion of your personal data
• object to the processing of your data
• withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with the site.

Cookies may be used to:

• enable website functionality
• remember your preferences
• analyse website traffic
• support marketing and advertising

For more information, please see our Cookies Policy

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure.

Payments are processed through secure payment providers and we do not store your payment card details on our servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or website functionality.

Any updates will be published on this page.

11. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

JOVEEN Customer Care

Green Tech 21 Limited
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom