Frequently Asked Questions
Orders
How can I place an order?
Simply browse our website, select the products you wish to purchase, and add them to your basket. Once you are ready, proceed to checkout and follow the steps to complete your order securely.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact our customer care team as soon as possible. Once an order has been dispatched, we may not be able to modify or cancel it.
Shipping
How long does delivery take?
UK standard delivery usually takes 2–4 working days.
Orders are typically processed within 1–3 working days before dispatch.
Do you offer free UK delivery?
Yes, we offer free UK delivery on orders over £60.
Do you ship internationally?
Yes, we ship internationally with a flat rate shipping fee of £23.99.
Delivery times may vary depending on the destination and customs processing.
Returns
What is your return policy?
We accept returns within 28 days of delivery, provided the product is unused, unopened, and in its original packaging.
Can I return opened skincare products?
For hygiene and safety reasons, we cannot accept returns of opened or used skincare products, unless the item is faulty.
Products
Are your products authentic?
Yes. Joveen works directly with authorised distributors and brand partners, ensuring all products sold through our website are 100% genuine.
I have sensitive skin. Should I patch test?
Yes. We recommend performing a patch test before introducing any new skincare product to your routine, particularly if you have sensitive skin.
Where are your products sourced from?
Our curated portfolio includes globally respected brands sourced from trusted partners across Europe, Asia, and the United States.
Customer Support
How can I contact customer support?
If you have any questions, our customer care team will be happy to assist.Please contact us for all inquiries.
We aim to reply to emails within 24 hours (working days) however this may take longer during busy periods.
Email: customerservice@joveen.com
Do you sell professional skincare brands?
Yes. Many of the brands available at Joveen are developed using advanced dermatological research and biotechnology, bringing professional-grade skincare into your home routine.