TERMS OF SERVICE
Last updated: March 2026
Welcome to the JOVEEN website (www.joveen.com). These Terms of Service govern your use of this website and the purchase of products through our online store.
By accessing this website or placing an order, you agree to be bound by the terms outlined below.
1. Company Information
This website is owned and operated by Green Tech 21 Limited, trading as JOVEEN.
Registered Office
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom
Company Number: 13178223
VAT Registration Number: 372 2423 16
Customer Care: customerservice@joveen.com
Website: www.joveen.com
Throughout these Terms of Service, the terms “Joveen”, “we”, “our”, or “us” refer to Green Tech 21 Limited trading as Joveen.
2. Use of Our Website
By using this website, you agree to use it only for lawful purposes.
You must not:
• misuse the website or attempt to gain unauthorised access to our systems
• interfere with the security or operation of the website
• use the website in a way that could harm the business or other users
We reserve the right to restrict or terminate access to the website if these terms are violated.
3. Product Information
Joveen specialises in professional and clinical-grade skincare products sourced from authorised distributors and brand partners.
We aim to ensure that product descriptions, images and ingredient information are accurate. However, manufacturers may occasionally update product packaging or formulations, which may result in minor variations.
Customers are responsible for reviewing product ingredients and ensuring products are suitable for their skin type or known sensitivities before use.
4. Pricing
All prices displayed on the Joveen website are in GBP (£) and include VAT where applicable.
Delivery charges will be calculated at checkout.
We reserve the right to update product pricing or correct pricing errors at any time.
5. Orders
Once an order has been placed, you will receive an order confirmation email.
This email confirms that we have received your order but does not constitute acceptance of the order.
We reserve the right to cancel or refuse orders where necessary, including in cases of:
• product availability issues
• payment verification concerns
• suspected fraudulent activity
If an order cannot be fulfilled, a refund will be issued where applicable.
6. Payment
Payment must be made in full at the time of purchase through our secure checkout system.
All transactions are processed through secure payment providers to ensure the protection of your payment information.
7. Delivery
Delivery information is outlined in our Shipping Policy.
Delivery times are estimates and may vary depending on courier services, location, or circumstances beyond our control.
International orders may be subject to import duties, taxes or customs charges which are the responsibility of the customer.
8. Returns and Refunds
Our Returns & Refund Policy forms part of these Terms of Service.
We accept returns of eligible products within 28 days of delivery, provided that items remain unused, unopened, and in their original packaging.
In accordance with the Consumer Contracts Regulations 2013, customers also have the right to cancel an online purchase within 14 days of receiving the goods, except for sealed goods that have been opened where hygiene protection would be compromised.
Full details are available in our Returns & Refund Policy.
9. Intellectual Property
All content on the Joveen website, including text, graphics, images, logos and website design, is the property of Joveen or its brand partners.
This content may not be copied, reproduced, distributed or used without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Joveen shall not be liable for any indirect or consequential losses arising from the use of this website or the purchase of products.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law, including liability for death or personal injury caused by negligence.
11. Website Availability
We aim to ensure that the website is available at all times. However, we cannot guarantee uninterrupted access and the website may occasionally be unavailable due to maintenance or technical issues.
12. Privacy
Your personal data is handled in accordance with our Privacy Policy and applicable UK data protection laws.
Please review our Privacy Policy for further information.
13. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising from the use of this website or purchases made through Joveen will be subject to the jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Any changes will be published on this page and will take effect immediately upon posting.